Professional Support

Requirements of the role

• • General administration
  • Diary management
  • Client liaison/meetings/drafting email replies to clients for paralegal approval
  • Monitoring emails and ensuring everything is actioned
  • Managing deadlines
  • Preparing cost estimates for paralegal review
  • Generating client letters and emails for fee earner review
  • Reminding fee earners when letters are with them and reporting letters to client
  • Generating standard email reports for paralegal review and sending to clients
  • Reviewing and raising client invoices
  • Entering billable charges into our office systems
  • Finalising and sending invoices to clients
  • Preparing reports
  • Preparing status checks

   

  The Person Specification

   

  • 1-2 years’ patent secretarial or patent formalities experience is highly preferred, but not essential (particularly if you have a legal secretarial college background).
  • Excellent organisational and time management skills are required, together with the ability to work accurately and at pace under pressure.
  • The role requires the ability to work both autonomously and proactively in a team.
  • Candidates must have excellent written and oral communication skills, feeling comfortable in client-facing communications and in working with fee earners to ensure that work is carried out in a timely and effective way to meet client requirements.
  • Experience with electronic records and billing systems (particularly Inprotech, Lecorpio and Serengeti) would be an advantage.
  • Candidate demonstrates preparedness to work additional hours from time to time to ensure that deadlines are met.

The candidate

This opportunity is ideal for an enthusiastic and hard-working candidate who will contribute fully to our skilled and friendly team. The ideal candidate will provide a warm and professional reception to clients and other visitors, contributing fully to our collaborative environment. Experience in a professional setting is highly desirable, and the ability to engage comfortably with clients and colleagues at all levels is essential.

The candidate will be comfortable with Word, Excel and Outlook; experience with electronic records, document management, finance and billing systems would also be helpful.

We look for people with exceptional communication and organisational abilities, energy and enthusiasm, and a proactive approach to problem-solving. A keen eye for detail, strong written and spoken English, and excellent time management with flexibility to adapt as needed are all of critical importance.

Salary: Competitive Market Salary.

Employee benefits 

• Flexible working (discretionary 2 days min’ office based)
• Group Pension Plan
• Private Healthcare Plan
• Life Assurance
• Group Income Protection
• 25 days holidays plus paid bank holidays
• Increase to max of 30 days holiday for long service
• Season ticket loan
• Ride2work scheme
• Perkbox
• Reimbursement for eye care
• Discretionary study support and study leave
• Social events.