The successful candidate’s primary responsibility will be to lead our technical support team and provide excellent customer service and resolve customers' technical issues, to ensure high quality technical support and increase customer satisfaction using SOLAR WINDS, our IT Service Portal & Helpdesk. This will include dealing with user support queries in a timely and efficient manner, meeting and exceeding SLAs agreed with the business, as well as chairing a weekly review meeting with the wider IT team. The technology support lead will be the initial point of contact for all IT support matters, able to confidently deal with most incidents first-hand.
In conjunction with incident management, this role also requires the successful candidate to take on other delegated tasks from the IT Managers.
The role will also include the pro-active monitoring of various systems to ensure the health of all network devices is kept optimal. Management of and deployment of OS and other updates will also be managed to ensure devices are kept up-to-date and compliant.
As this role develops, there will be scope for the successful applicant to contribute to future system development.
Occasional travel to our branch offices (Galway, Cambridge & Cirencester) may be required.
Why join us?
Keltie is an exceptional IP firm with a reputation for providing excellent client service to a range of small, medium and large clients around the world. Chambers and Partners ranks Keltie among Britain's top ranked patent and trade mark firms and we are one of the fastest-growing IP firms in the UK, with offices in London, Cambridge, the Cotswolds and Galway.
What the right person will get.
Salary: Competitive market salary and benefits will be offered.
Employee Benefits: Flexible working (discretionary 2 days min’ office based), Group Pension Plan, Private Healthcare Plan, Life Assurance, Group Income Protection, Perkbox, 25 days holidays plus paid bank holidays, season ticket loan, ride2work scheme, social events.
Hours: This is a full-time role, 35 hours, 5 days per week
Location: London Bridge, London.
Interested? If so, please get in touch and tell us why you think we should meet. Please send your CV with a covering letter including your salary expectations.
This position is not eligible for sponsorship, therefore it is not suitable for candidates who require sponsorship. Proof of right to work in the UK is requirement for this role